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American Society for Quality, Pittsburgh Section
October 15, 2019 @ 6:00 pm - 8:00 pm
A Presentation by Tony Belilovskiy, Director, International Institute for Customer-Centered Leadership (IICCL)
Register: Call ESWP 412-261-4300 (M-F, 7:00am – 4:00pm)
Register By: Wednesday, October 9, 2019
Cost: $25 / person
Dinner 6pm to 7pm Presentation 7pm to 8pm
MEMBERS AND NON-MEMBERS WELCOME
It is normal to attack single symptoms of organizational under-performance as if they are the root causes preventing excellence and transformation. Themes masquerading as the cure include process improvement, employee engagement, service responsiveness, waste and cost reduction, technology adoption, and performance measurement. As an insightful leader, you recognize true pursuit of excellence is multi-dimensional, constrained by organizational culture, and is a highly complex endeavor. This session shows how you can align strategy, culture, customer experience, and human performance. Examples show how speed, simplicity, and practicality are applied for your personal and organizational success.
The new leader is impatient to achieve “impossible” outcomes, excite customers, engage empowered employees and set new measures of success others can only dream about. It is a tall order requiring an entirely new focus, paradigm and tools. Success requires a transformation system as well as a systems approach to transformation. This session provides you with both. It starts with transforming how you envision excellence, showing how to achieve what you never thought possible, such as these repeated practitioner results:
- New monthly revenue of $8 million
- Process time reductions of 80%
- Cost savings of $20 million in two years
- Customers transformed into raving fans
- Dramatic improvement in employee selection, placement, performance
- Measurement of intangible knowledge work across the enterprise
- National & industry awards for excellence and best-in-class performance
- Engaged employees who view their work as a calling, not a job
Tony Belilovskiy joined the C3 Excellence team following a very successful career in healthcare and business. His diverse expertise includes engineering in metallurgy, ballistics, licensed clinician, healthcare administration, auditor, healthcare consulting, and entrepreneurial business ownership. His experience ranges from clinical, healthcare administration, healthcare IT, contract administration and negotiations, financial analysis, business and people management, systems implementations and mergers, data analysis, data migration, medical claims analysis, college and university course development, and varied projects that come with owning your own management consulting business. Tony has expertise in areas of quality and leadership, culture change, project management and strategic planning.
Tony holds both Bachelors in Cardiopulmonary Sciences and Masters in Healthcare Management and Administration from Northeastern University in Boston, MA; Associates Degree in Metallurgy from Odessa Polytechnic Institute in Odessa, Ukraine. He is a Registered Respiratory Therapist and Certified Professional Coder. In addition to all of the above, Tony is also an accomplished classical pianist. He resides in Sarasota, FL with his wife of over 20 years and 3 daughters.